A-24 Hour Door National Service Policy
1. Introduction:
A-24 Hour Door National (“the Company”) is committed to providing prompt, reliable, and professional door repair and installation services nationwide. This Service Policy outlines our commitment to customer satisfaction and the procedures we follow to ensure quality service.
2. Scope of Services:
This policy applies to all services provided by A-24 Hour Door National, including:
Emergency door repairs (24/7 availability)
Scheduled door repairs and maintenance
Door installation (residential and commercial)
Hardware replacement and upgrades
Security system integration (where applicable)
Consultations and assessments
3. Service Availability:
We offer 24-hour emergency service, 7 days a week, 365 days a year.
Scheduled services are available during regular business hours, with flexible scheduling options to accommodate customer needs.
Our national network of technicians ensures timely response times, regardless of location.
4. Service Request and Scheduling:
Service requests can be made by phone, email, or through our website.
Upon receiving a request, our customer service representatives will gather necessary information and schedule an appointment.
For emergency services, we prioritize immediate dispatch of a technician.
Customers will receive confirmation of their appointment, including the technician’s estimated arrival time.
5. On-Site Service:
Our technicians will arrive at the scheduled time, equipped with the necessary tools and equipment.
They will conduct a thorough assessment of the door issue and provide a detailed explanation of the required repairs or installation.
Customers will receive a clear and transparent estimate before any work begins.
Our technicians will perform all services in a professional and efficient manner, adhering to industry best practices.
Upon completion, technicians will clean the work area and ensure customer satisfaction.
6. Warranty and Guarantee:
We guarantee the quality of our workmanship and materials.
All repairs and installations are backed by a 90-day warranty on labor.
Manufacturer warranties apply to all installed products.
If a customer experiences any issues with our service, we will promptly address and resolve the problem.
7. Payment:
Payment is due upon completion of services, unless otherwise agreed upon.
We accept various payment methods, including1 credit cards, debit cards, and checks.
Detailed invoices will be provided to customers upon completion of the work.
8. Customer Responsibilities:
Provide accurate information about the door issue and location.
Ensure clear access to the work area.
Review and approve estimates before work begins.
Provide timely payment for services rendered.
9. Dispute Resolution:
We strive to resolve any customer concerns or disputes promptly and fairly.
Customers can contact our customer service department to address any issues.
If a resolution cannot be reached, we will explore alternative dispute resolution methods.
10. Policy Updates:
This Service Policy may be updated periodically to reflect changes in our services or procedures.
Any updates will be posted on our website.
11. Contact Information:
For service requests or inquiries, please contact:
Phone: 800-884-4440
Email: se*****@*****ur.biz
Website: www.a24hour.biz
A-24 Hour Door National is dedicated to providing exceptional service and ensuring the safety and security of our customers.
